Privacy Policy

1. Information We Collect

We collect various types of information from and about users of our Website, including:

1. 1. Personal Information

   Information that can be used to identify you directly or indirectly, including:

   • A. Contact Information:Your name, email address, and phone number.
   • B. Booking & Application Data:Service preferences, scheduling details, child or pet profile information, emergency contacts, caregiver application responses, and any files you upload (such as CPR certifications or resumes).
   • C. Other Information:Any other information you voluntarily provide to us through forms on the Website.

2. 2. Non-Personal Information

   Information that does not directly identify you, including:

   • A. Usage Data:Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
   • B. Device Information:Hardware model, operating system and version, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Website and services.
• To process booking requests and caregiver applications submitted through the Website.
• To improve, personalize, and expand our Website.
• To understand and analyze how you use our Website.
• To develop new products, services, features, and functionality.
• To communicate with you regarding your inquiries, bookings, applications, and service updates.
• To send administrative and promotional emails.
• To process your transactions and manage your requests.
• To detect, prevent, and address fraud or security issues.
• To comply with applicable legal obligations.

3. How We Share Your Information

We may share your personal information in the following situations:

• With Service Providers:We may share your information with trusted third-party service providers who perform functions on our behalf, such as email delivery, hosting, and data analysis.
• For Business Transfers:If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred with prior notice.
• With Affiliates:We may share your information with our affiliates, who are required to honor this Privacy Policy.
• For Legal Reasons:We may disclose your personal information if required by law or in response to valid requests by public authorities.
• With Your Consent:We may disclose your personal information for any other purpose with your explicit consent.

4. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. Information about minors (such as child profiles submitted during the booking process) is provided solely by parents or legal guardians on behalf of their children. If you believe we have inadvertently collected information from a child under 13 without parental consent, please contact us immediately at [email protected] and we will promptly delete it.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and application data is generally retained for a period of up to three (3) years from the date of submission, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us (see Section 7 below).

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access:You may request copies of your personal data.
• The right to rectification:You may request that we correct inaccurate or incomplete information.
• The right to erasure:You may request that we delete your personal data, under certain conditions.
• The right to restrict processing:You may request that we limit how we process your data, under certain conditions.
• The right to object to processing:You may object to our processing of your personal data, under certain conditions.
• The right to data portability:You may request that we transfer your data to another organization or directly to you.

California Residents (CCPA): If you are a California resident, you have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To exercise your California privacy rights, contact us using the information in Section 9.

We will respond to all verified requests within 30 days. To exercise any of these rights, please contact us at [email protected] or 775-239-8345.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (including beacons, tags, and scripts) to operate and improve our Website. The types of cookies we use include:

• Essential Cookies:Required for the Website to function properly (e.g., form submissions, navigation). These cannot be disabled.
• Analytics Cookies:Help us understand how visitors interact with our Website so we can improve it. These are only activated with your consent.
• Functional Cookies:Remember your preferences to enhance your experience.

When you first visit our Website, you will be presented with a cookie consent banner. You may accept or decline non-essential cookies at that time. You can also instruct your browser to refuse all cookies or notify you when a cookie is being sent. Note that disabling certain cookies may affect the functionality of the Website.

8. Links to Other Websites

Our Website may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly advise you to review the Privacy Policy of every site you visit.

9. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encrypted transmission (HTTPS) and restricted access to personal data by authorized personnel only. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your data has been compromised, please contact us immediately at [email protected].

10. Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Website does not currently respond to DNT signals, as there is no universally accepted standard for how websites should respond to such requests. You may, however, opt out of analytics cookies at any time using the cookie consent banner on our Website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on this page and updating the "Effective Date" above. Where required, we will also notify you by email or a prominent notice on our Website prior to the change taking effect. We encourage you to review this Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: